I have not received my order yet. Where is it?
Orders are processed within 1–3 business days, and shipping times typically range from 7–15 business days depending on your location.
If your order has not arrived within the estimated timeframe, please contact us at support@tunnia.com, and we will check the status for you as soon as possible.
It has been a while and I still haven’t received my order.
We understand how important it is to receive your order on time. In some cases, delays may occur due to customs processing, high demand, or shipping carrier issues.
If your order is significantly delayed, please reach out to us. We will investigate the issue and provide a solution, including reshipping or refunding if necessary.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment status. If you have not received tracking details or need assistance, feel free to contact us.
When will a product be back in stock?
We regularly restock popular items, but availability may vary depending on demand and supplier availability.
If a product is out of stock, you can contact us to get updates on restocking, or check back on the product page for availability.
Why is my order shipped in multiple packages?
To ensure faster delivery, items may be shipped from different warehouses or suppliers. This means your order may arrive in separate packages at different times.
Please rest assured that all items will be delivered.
Do you offer exchanges?
At this time, we do not offer exchanges.
If there is an issue with your order (such as a damaged or incorrect item), please contact us, and we will provide an appropriate solution.
Can I make changes to or cancel my order?
Orders can only be modified or canceled within a short time after being placed.
Once an order has been processed or shipped, changes or cancellations are no longer possible. If you need to make a change, please contact us immediately after placing your order.
Do you accept returns?
We currently do not accept returns for reasons such as change of mind or incorrect size selection.
Please make sure to review all product details and size information before placing your order. If there is an issue with your item, we are always here to help.
Why doesn’t free shipping apply to custom-made items?
Custom-made or personalized items require additional processing time and specialized production.
Because of this, free shipping may not apply to these products. Shipping costs for such items will be calculated at checkout.
Need more help?
If you have any additional questions, feel free to contact us at: support@tunnia.com
We’re always here to help and ensure you have the best possible shopping experience with Tunnia